Privacy Policy

1. What Information We Collect

We may collect the following types of personal information when you interact with our site:

Full name
Email address
Phone number
Property address or location
Details related to your solar needs (e.g., electricity usage, roof type, etc.)
Any additional information you voluntarily submit via forms or chat

We may also collect non-personally identifiable information through cookies and analytics tools, such as:

IP address
Browser type and version
Pages you visit on our site
Time and date of your visit

2. How We Collect Your Information

Your information may be collected in a variety of ways, including when you:

Fill out a contact form
Request a solar quote or consultation
Subscribe to our newsletter
Use our online tools or calculators
Browse or interact with our website

3. How We Use Your Information

We use your information to:

Provide personalised solar advice and solutions
Respond to your enquiries or requests
Connect you with licensed solar providers (with your permission)
Improve our website, content, and user experience
Send you updates, promotions, or newsletters (if you opt-in)
Comply with any legal or regulatory requirements

4. Disclosure of Your Information

We may disclose your information to trusted third parties, including:

Licensed solar installers and partners (only with your consent)
Website hosting and data processing providers
Marketing and analytics service providers
Legal or regulatory authorities, if required by law

We ensure that these third parties are bound by confidentiality obligations and take appropriate security measures.

5. Cookies & Analytics

Our website uses cookies and third-party tracking tools such as Google Analytics to collect non-personal information and understand how visitors interact with our website.

You can disable cookies through your browser settings, but this may affect your experience on our site.

6. Security of Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it against loss, misuse, or unauthorised access.

However, please note that no method of internet transmission or electronic storage is completely secure.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.

To make a request, please contact us via email at:
📧 info@savesmartly.com.au

8. Your Rights

Under the Australian Privacy Act, you have the right to:

Know why your personal information is being collected
Access and correct your personal information
Make a complaint if you believe your privacy has been breached

If you have any concerns or complaints about your privacy, please contact us first. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the updated version will be published on this page with a new effective date.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please get in touch with us:

📧 Email: info@savesmartly.com.au
🌐 Website: https://savesmartly.com.au